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This could seems a odd but it happens frenquetly because of:
Poor context analysis [around the group to which the infraestructure is being built (children or adults); the socio-cultural aspects]
How the users where are involved or not in the planning process (including technology options) - Ownership aspect. And the accessibility aspect (social, economic and specially the physical aspect in this case).
How the users are organized to mantain the services ( Sustainability)
Just few ideas