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You need to check if the tanks are full by opening the covers for the septic tank and soak pit by opening the covers. If they are full, they may need to be desludged. you need to check where the effluent is coming from to decide where the problem is coming from. If it is from the septic tank , it could be that it is full, or leaking from the walls. If the soak pit is blocked but it may need to be cleaned by removing the stones and cleaning. This may be caused by poor soil soaking capacity especially in clay soil formations. In this case you need to verify the soil types.

I trust this will help resolve the problem.