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Water quality

An infiltration well was drilled a long river tana Kenya then piping to household connections was done by service provider a friend(consumer) ask me when the tap is opened for fetching water the colour,smell of water not normal that you can observe it by eyes and in another case water vendor once told water fetched directly from the river is much better for them compared to that of infiltration well which seems to be hard and leave mark in their vendor so I'm asking what could be the possible contaminat in that well that lead the consumer have this kind of physical observations about source of water. Past experience of same case and way forward solutions please provide I'm young water officer focal person for WASH Patrners in my area looking forward to make change for such issues.