If you have experience or knowledge to contribute to a question then you are welcome to post an answer. If you have lots of experience or knowledge on a particular topic then maybe you’d like to become an ‘Expert’? See How do I become an ‘Expert’ in the FAQs.
The answers posted on KnowledgePoint are the opinion of their author only and do not reflect the opinions of the KnowledgePoint moderators or administrator.
To apply to become an Expert on KnowledgePoint please email help@KnowledgePoint.org stating which KnowledgePoint Groups you belong to, what your area of expertise is and providing a summary of your experience. Typically we would expect more than 10 years of working experience in your field and your expertise demonstrated in your role as a technical adviser, speaker or author.
First, you need to register – it’s free and only takes a minute
To post a question quickly, go to the homepage and type your question into the ‘Ask bar.’ You can select the ‘advanced features’ button for additional features which are helpful in asking lengthier, more complex questions.
Before asking your question, it’s a good idea to search the site for previously asked questions – to avoid wasting time and duplicating work!
You can post an answer to any question by typing into the comment box within the relevant thread and clicking ‘post your answer.’
KnowledgePoint has a target response time of 48 hours, recognising that humanitarian and development workers usually need advice urgently. To this end, users who respond with 48 hours are rewarded with a ‘rapid responder’ badge.
Anyone can post an answer on KnowledgePoint. Often a question will receive multiple answers which complement each other. Sometimes, answers may be contradictory.
There are a few ways you can validate the helpfulness of answers
Look out for ‘Expert’ badges: These badges denote that the person answering is a carefully selected and vetted expert, who has proven expertise in their field of interest.
Check the helpfulness rating: Users have the opportunity to rate whether they found each answer posted to KnowledgePoint helpful or not. If others found an answer helpful, there’s a good chance that you will too.
The badge on the right identifies a user who is a ‘rapid responder’.
This badge is awarded to all users who respond to a question within KnowledgePoint’s 48-hour target. The badge expires two months from when the user responded to the question. The clock starts again from the beginning if, during those two months, the user responds to another question within the target.
We have a number of suggested tags, relating to the common sectors in which we receive questions. These include; Water, Sanitation and Hygiene, Logistics, Security and Alternative Energy. Each of these tags also break down into more specific sub-categories. If you can’t find an appropriate tag among these, you can also add you own.
You can request to join any group. The membership of each group is controlled by designated moderators, who will accept or reject your membership as they deem appropriate. Moderators can also invite users to join their group.
No. The vast majority of content on KnowledgePoint is publicly available for all users to access, whether they are members of a group or not. You can still use KnowledgePoint to post questions, answers and browse the knowledge bank without being a group member.
Any personal data relating to you gathered by us in the registration process or during your use of the service will be recorded and only be used in accordance with our Data Protection Policy.
The website uses various registration forms to enable you to request products and register as a user of KnowledgePoint.
In some cases you will need to provide us with information such as your name, date of birth, e-mail address and password.
Any personal data we collect during registration or otherwise is designed to allow us to:
personalise the site for you
give you access to, and to provide you with, the right kinds of information related to your enquiry
enable us to compile statistical information for regulatory or business purposes
send information (email) or call you about our products and services that may be of interest to you. (We will only provide you with this marketing information with your prior agreement)
If you register, request further information or contact us we may keep a record of that correspondence and incorporate the information it contains into our database(s), which we will keep secure in accordance with the requirements of the Data Protection Act.
We keep your data for monitoring and evaluation purposes. The creation of Knowledepoint has been made possible with financial assistance from The Humanitarian Innovation Fund and the KnowledgePoint board. We will use your data to report back to The Humanitarian Innovation Fund and the KnowledgePoint board on the uptake and usage of the system, as well as for internal monitoring.