FAQ

Contents:

  1. Signing up for KnowledgePoint
  2. Completing profile details
  3. Editing a post
  4. About groups
  5. Joining a group
  6. Asking a question to a group
  7. Functions for group moderators

1 Signing up for KnowledgePoint


1 Go to knowledgepoint.org


2 Click on the link in the top right corner

Sign in

3 A window should appear where you can log in or register. Fill in the registration information on the righthand side

Registration

Shortly afterwards, you will receive an email saying "Welcome to KnowledgePoint. N.B. When you receive this email, simply press reply and send, without typing anything in the email. This will help KnowledgePoint to learn your email signature.

Welcome email

2 Add detail to your personal profile

If you add some detail to your profile, it will help others know a bit about you (though you can still keep your name anonymous of course) and may help them to answer your questions.


To update your personal profile:

1 Click on the image in the top right hand corner of the page:

Profile

This will take you to the profile page.


2 Click ‘Update profile’

Update profile

3 Two things you may want to update at this point are your profile picture and some information about what you’re doing, what you want to achieve, any information that will help to introduce you to other users.

Update profile

Congratulations, you are now a fully registered KnowledgePoint user!


Editing a post

You can make changes to questions or answers you have posted at any time. You might want to do this if:

  • you spot a mistake!
  • you think of more detail to add
  • someone has asked you for more information

To edit a question or answer, simply click on you question in the main list:

question list

Then you should see ‘edit’ underneath the main text:

edit button

You can change the question title or add details to the main text. You can also attach files and insert pictures – but don’t forget to save the edit when you are done:

save edit

About groups

Examples of when a group may be useful include:

-If you work in an organisation and want to ask questions that may not be relevant to people outside the organisation

-If you want to create an interest group with peers across organisations

-To ask an enquiry directly to a pool of experts in a particular network or subject area

Initially, the enquiry will only be visible to the enquirer and to other members of the group.

For enquirers

You can ask questions to a specific group. This restricts who can see a particular question and associated answers.

Please note that the group moderator may share your enquiry more widely on KnowledgePoint if appropriate.

An enquiry that is not visible to everyone is marked private:

private enq

Moderators may share an enquiry with other individuals or other groups (see Functions for group moderators below).

For responders

When you answer a question, your group logo may be displayed. This allows enquirers to have a better idea of the source of the answer, as well as ensuring your network or group can be visually distinguished.


3 Joining a group

To join a group, hover your mouse over People and Groups, and select the group that you would like to join.

People and Groups

Groups have different policies about joining.

For a restricted group, click ‘Ask to join’. A moderator will then confirm you as a member, usually within 24 hours.

Ask to join

4 Asking a question to a group

Currently, the best way to ask a question to a group is using a widget. If you are part of an organisation that is using KnowledgePoint, you may have been alerted to the location of such a widget.

For example, to ask a question specifically to WaterAid, you can visit here and click on the widget in the right hand sidebar:

WA Widget

A window will then appear, and you will be able ask you question to that group.

You do not have to be a member of a group to ask a question to that group, but you will need to have registered with KnowledgePoint.


Advanced functions for group moderators

Extending the group Groups can be expanded incrementally. This means that you can ask individuals or groups to join. For example, a question to WaterAid can be shared with a number of individuals, and it can be shared with groups such as RedR Experts.

widening group

The area highlighted above shows who the enquiry is currently shared with.

Selective publication

The groups feature also lets answers be published selectively. For example, over the course of two days, a group of experts produces five responses to a question. However, a decision is made only to publish two. This means:

  • the enquirer sees there are a range of alternatives, rather than working off the first answer that comes in.
  • a group moderator can ensure responses that may be duplicates or raise a concern can be left unpublished.

Unpublished answers will be visible to everyone you share the enquiry with.

Where the enquirer is not a member of the group, unpublished answers will remain hidden, even as the number of people who the enquiry is shared with expands.

And that’s why these are called the advanced functions. :-)